Pizza Hut, They make you wait and test your patience!
Ever since I found Joey’s Pizza at DN Nagar in Andheri, I have stopped going to any other pizza places. But this time, I decided to go to Pizza Hut at Oberoi Mall, Goregaon as I had a 1 on 1 free Pizza voucher.
The offer was either buy a family sized pan pizza and get another family sizes pan pizza free or buy a medium-sized pizza and get another medium size for free.
So we ordered for a Chicken Supreme Medium and an Ultimate Temptation Medium. The thing with Pizza Hut is the cheese they use is really yummy. It is probably a combination of Mozzarella and Parmesan cheese. The hot pizzas were accompanied by drink including an Apple Cinnamon Ice Tea, Tangy Orange and a Grape Sangria Cooler. The Ice Tea was excellent with just about the right quantity of Cinnamon while the Tangy Orange was well, Tangy! The Grape Sangria was almost like wine without the alcohol in it. I’d recommend the Ice Tea and the Grape Sangria cooler as ‘must have’ drinks while waiting for the pizza to arrive.
We also had the Barbecue chicken wings and Garlic Bread which pretty much standard fare here. The Barbecue chicken was cooked in Barbecue sauce but we were disappointed with the small size of the chicken pieces. The good thing was that the processed chicken tasted good.
However, coming back to the title of the post, there was waiting of nearly 45 minutes before we got a table, this after we were told it will take only 20-30 minutes, sigh. The service was excellent, (we were served by Rupa who is adept at multi-tasking and seemed to be serving multiple tables without much problem, kudos to her!). So no complaints in the service but once we were done eating the wait for the bill was an endless one. It seemed as if people had forgotten about us completely as we waited for the bill for another 20-odd minutes. What was amazing was that we had called for the bill at least 4 times but no one obliged and finally when the manager was in sight, we requested for the bill which was promptly delivered to us.
Oh and we didn’t leave any tip. Food was good, service excellent but really who charges 10 percent service charge and 12.5 percent VAT?? That total amounted to the price of a small pizza! Hence, no tips!